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well i have avg anti virus free edition and it says "the virus vault contains 1 file with a total size of Antivirus: AVG Anti-virus Free Edition 8

I just ran my AVG anti-virus free edition and it found the Trojan horse SHeur.AESR. How can I get rid of it?

August 10th, 2008 · 4 Comments


Every time I open the internet or any web page for that matter, the computer will give me a warning about the virus. I have Windows Vista, if that info is relevant. Thanks.

avg should clean it up, if it doesn't doesn't work and youre still getting problems, goto this site below.
download hijackthis from that firs link, and goto that site, the second link, and goto hijackthis logs, theyll help you with your comp.

Antivirus: AVG Anti-virus Free Edition 8

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Tags: AVG Anti Virus Free Edition

4 responses so far ↓

  • 1 Who Dares Wins // Dec 4, 2007 at 2:05 pm

    No antivirus or antispyware protection is perfect but a good mixture of the two will help you clean your system and hopefully keep it clean.

    First of all update and run your own anti virus & anti spyware applications.

    Next download, update and run a full scan using the following product:
    http://www.superantispyware.com/
    SuperAntiSpyware will remove the majority of difficult Trojans not just the easy ones.

    If possible it is recommended that you load the application in normal mode but run it in Safe Mode. Safe Mode can be started by continually pressing F8 during the boot sequence. However, if you are badly infected you might need to run SuperAntiSpyware more than once to help clean your system. If the only infections now being shown are in System Restore, once you are completely satisfied that you can boot normally, you can either delete the infected restore points manually, or temporarily turn off System Restore.

    In addition I suggest you download, update & run Avira. Unlike a lot of the free antivirus applications this will give you real time protection and is very quick to load at boot up.
    http://www.avira.com

    Assuming you have some real awkward infections and the suggestions above failed to finally clean your system I suggest you download a Smitfraud removal program from:
    http://www.afterdawn.com/software/desktop_software/desktop_security/smitfraudfix.cfm
    Again if possible run in Safe Mode.

    Be advised that some infections will corrupt or disable your resident security products so for completeness I have listed a few online scans that may help you:
    Norton – http://security.symantec.com/sscv6/defau...
    Panda – http://housecall.trendmicro.com/

    Good luck & safe surfing.

    wdw
    References :

  • 2 osfgreg // Dec 4, 2007 at 2:10 pm

    avg should clean it up, if it doesn't doesn't work and youre still getting problems, goto this site below.
    download hijackthis from that firs link, and goto that site, the second link, and goto hijackthis logs, theyll help you with your comp.
    References :
    http://aumha.net/index.php?c=12

  • 3 Chris // Dec 4, 2007 at 2:19 pm

    Disable system restore (start > control panel > system > system restore), then try running your PC in safe mode (keep tapping F8 when your PC is booting up, then choose safe mode), then do a full scan with AVG and remove the trojan.
    Once that is done, enter Windows again normally and re-enable system restore.

    If it is still there, you might need to try some other programs.
    References :

  • 4 jimmychenjimmy // Dec 9, 2007 at 1:52 pm

    download northen antivirus free trial then follow these instructions
    Discovered: February 19, 2004
    Updated: August 15, 2007 3:51:25 PM
    Also Known As: Trojan-Spy.HTML.Smitfraud.c [Kaspersky], Phish-BankFraud.eml.a [McAfee], Trj/Citifraud.A [Panda Software], generic5 [AVG]
    Type: Trojan
    Systems Affected: Windows 98, Windows 95, Windows XP, Windows Me, Windows Vista, Windows NT, Windows Server 2003, Windows 2000

    The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

    Disable System Restore (Windows Me/XP).
    Update the virus definitions.
    Run a full system scan and delete all the files detected.
    Delete any values added to the registry.
    Edit the Win.ini file.
    Edit the System.ini file.
    Clear the Temporary Internet Files folder.

    For specific details on each of these steps, read the following instructions.

    1. To disable System Restore (Windows Me/XP)
    If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

    Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

    Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

    For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
    How to disable or enable Windows Me System Restore
    How to turn off or turn on Windows XP System Restore

    Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

    For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

    2. To update the virus definitions
    Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
    Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
    Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

    The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

    3. To scan for and delete the infected files
    Start your Symantec antivirus program and make sure that it is configured to scan all the files.
    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
    Run a full system scan.
    If any files are detected, take note of the file names, and click Delete.

    If the infected files are detected in the \Temporary Internet Files\Content.IE5, due to the design of the operating system, you will not be able to delete them. Write down the entire path and file name and clear the Temporary Internet Files Folder at the end of the removal instructions.

    Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

    After the files are deleted, restart the computer in Normal mode and proceed with the next section.

    Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

    Title: [FILE PATH]
    Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

    4. To delete the value from the registry
    Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

    Click Start > Run.
    Type regedit
    Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

    Navigate to the subkeys:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServices
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrenVersion\RunServicesOnce
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run

    In the right pane, delete any value that refers to a file that was detected during the scan.

    Exit the Registry Editor.

    5. To edit the Win.ini file
    WARNING: The following steps instruct you to remove the text from the run= line of the Win.ini file. If you are using older programs, they may load at startup from one of these lines. If you are sure that the text contained in these lines is for the programs that you normally use, then we suggest that you do not remove it.

    If you are running Windows 95/98/Me, follow these steps:

    Click Start > Run.
    Type the following:

    edit c:\windows\win.ini

    and then click OK.

    (The MS-DOS Editor opens.)

    NOTE: If Windows is installed in a different location, make the appropriate path substitution.

    In the [windows] section of the file, look for a line similar to:

    run=[TROJAN FILE NAME]

    Note: [TROJAN FILE NAME] refers to the file name detected during the scan.

    If this line exists, delete everything to the right of run=

    Click File > Save.
    Click File > Exit.

    6. To edit the System.ini file
    If you are running Windows 95/98/Me, follow these steps:
    Click Start > Run.
    Type the following:

    edit c:\windows\system.ini

    and then click OK.

    (The MS-DOS Editor opens.)

    NOTE: If Windows is installed in a different location, make the appropriate path substitution.

    In the [boot] section of the file, look for a line similar to:

    shell = Explorer.exe [TROJAN FILE NAME]

    Note: [TROJAN FILE NAME] refers to the file name detected during the scan.

    If this line exists, delete everything to the right of Explorer.exe.

    When you are done, it should look like:

    shell = Explorer.exe

    Click File > Save.
    Click File > Exit.

    7. To clear the Temporary Internet Files folder, if required
    Log on to the computer using the name that was shown in the path that you wrote down in the scan and delete infected files section.

    For example, if the path was:

    C:\Documents and Setting\Linda\Local Settings\Temporary Internet Files\qrwmqczd.dll

    log on to the computer as Linda.

    Start Internet Explorer.
    Click Tools > Internet Options.
    In the Temporary Internet Files section, click the Delete Files button.
    Check Delete all offline content, and then click OK.
    References :

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